Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Evela Co.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

In the event of a high volume of orders, processing times may be extended. If there is a significant delay in processing your order, we will contact you via email.

Shipping Times

Estimated delivery times:

Nigeria: 1–3 business days
International Orders: 3–15 business days

Delivery times are estimates only and may vary depending on your location, customs clearance, courier performance, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

We may occasionally offer free shipping promotions. Any such promotion will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

Delays

While we strive to deliver orders within the estimated timeframe, Evela Co cannot guarantee delivery dates and is not responsible for delays caused by:

Shipping carriers
Customs inspections or clearance
Public holidays
Weather conditions
Incorrect shipping information provided by customers
Events beyond our reasonable control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, Evela Co cannot guarantee recovery or replacement of the package.

Lost or Stolen Packages

Evela Co is not responsible for packages that are lost, stolen, delayed, or damaged after they have been handed over to the shipping carrier.

If you experience an issue with delivery, please contact the shipping carrier directly. We will make reasonable efforts to assist where possible.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order at hayatullahhausawi@gmail.com and provide clear photographs of the issue.

We will review the matter and work with you to provide an appropriate resolution.